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Fraud Prevention Training

Learn how to spot and avoid today’s most prevalent fraud schemes in this six-part training series. Each module includes a video, case study, and quiz. Complete all six modules to earn your LinkedIn-shareable badge.

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Part 1 Impersonation scam awareness

Spot fraudulent emails, texts, and websites before they cost you.

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Enter your details above to begin training.

Read our article for additional prevention tips

Impersonation scams are on the rise while growing more complex. How well do you understand the current state of impersonation scams? Take this quiz and find out.

Knowledge check

Pass threshold: 80% / 5 questions

QUESTION 1/5

You receive a phone call from your bank informing you that there is a fraud alert on your account and immediate action is required. The caller I.D is correct and they know your name. What should you do?

Immediately call back to verify and uncover the extent of the situation.

Visit Frostbank.com and call the number listed to confirm this is a real fraud alert.

Work with them to transfer your funds to a more secure account.

Select the right answer.

Question 2/5

Review the email provided in the reference image. Which of the specific elements shown below is a phishing “red flag”?.

Email from Frost Bank Fraud department warning of unusual activity and asking to verify $3,682 transaction.

Text displaying the email address fraudalert!@frost.bank inside parentheses on a white background.

Text reading 'department urgently trying to get ahold' with the word 'urgently' in bold.

Underlined text reading "click here" in teal on a white background.

Phone number 877-911-FRAUD displayed in black text on a white background.

All of the above.

Select the right answer.

QUESTION 3/5

You receive an email from one of your legitimate suppliers, notifying you that they are updating their payment method and provides you with their new routing and wire transfer instructions. The branding, email address, and tone of the email are all in line with previous conversations. Which action would you take?

Check with a co-worker before changing the payment instructions.

Pay the invoice per the instructions provided.

Call the supplier at a known number to verify the change in payment instructions.

Select the right answer.

QUESTION 4/5

You're working from home on your work-issued laptop when a pop-up appears with a loud audio alert: “Virus detected. Your computer has been locked. Call Microsoft Support immediately.” What should you do?

Call the Microsoft number on the screen to receive technical support.

Contact your IT team.

Hard reset your computer and wait for an email from Microsoft.

Select the right answer.

QUESTION 5/5

You receive an email from “the Frost fraud department” regarding recent account activity. The email requests that you send in your password to confirm your identity. How would you respond?

Reply to the email with your password to resolve the issue quickly.

Contact the number provided to share your password verbally without a paper trail.

Contact Frost using the customer care number to verify the request.

Click the link to login to your portal to review the suspicious activity.

Select the right answer.

Submit answer

Next question

Password & credential security

Protect the keys to the kingdom — yours and the bank's.

Locked

Complete Module 1 to unlock this section.

Read our article for additional prevention tips

Knowledge check

Pass threshold: 80% / 6 questions

QUESTION 1/6

A fraudster deposits a counterfeit check drawn on your company's account. Which detail on the counterfeit is most likely to be genuine?

The check stock and paper.

The account and routing numbers.

The watermark and security features.

The signature.

Select the right answer.

Question 2/6

Your account activity shows a cleared check with a payee name you don't recognize, but the check number and signature match one you issued. What most likely happened?

A duplicate check number was issued by the bank.

The check was stolen and washed — the payee and amount rewritten over your genuine signature.

The vendor endorsed it over to a third party.

A data entry error at the bank.

Select the right answer.

QUESTION 3/6

Which of these is the single point where most check fraud schemes begin?

Online banking credentials.

The mail.

The bank branch.

Your accounting software.

Select the right answer.

QUESTION 4/6

Your company uses Positive Pay, but without Payee Review. A washed check is presented with the correct check number and amount, but a changed payee. What happens?

It clears — standard Positive Pay matches number and amount, not the payee name.

It's automatically rejected.

It's held for 10 business days.

The bank calls the payee to verify.

Select the right answer.

QUESTION 5/6

A vendor calls to say a check you mailed three weeks ago never arrived. What's the right first move?

Mail a replacement check.

Wait another week — mail delays are common.

Contact your bank to stop payment and flag the account for monitoring.

Ask the vendor to check with their bank.

Select the right answer.

QUESTION 6/6

You spot an unauthorized check on your statement. Why does the timing of your report matter so much?

The sooner it's flagged, the better the bank's odds of recovering the funds.

It doesn't — the bank is always liable regardless.

You only need to report it at year-end audit.

Reports are only accepted within 24 hours.

Select the right answer.

Submit answer

Next question

Safe browsing practices

Learn how to navigate the web securely to avoid malware and scams.

Locked

Complete Module 2 to unlock this section.

Read our article for additional prevention tips

SEO poisoning, lookalike sites, shaky public Wi-Fi, devices not updated—the openings for fraudsters are everywhere in our virtual world. Do you know how to stay protected? Find out with the Lesson 3 Quiz.

Knowledge check

Pass threshold: 80% / 5 questions

QUESTION 1/5

You've reached a Frost Connect login page and you can see a padlock icon and "https" in the address bar. What does that tell you?

The browser has verified the site is legitimate.

The connection is encrypted, but nothing about who owns the site.

It's safe to enter your username and password.

The site belongs to the company shown in the logo.

Select the right answer.

Question 2/5

Which site is the lookalike and which is the real one?

Frost Connect login page with fields for Company ID, User ID, Password, and Sign In button.

The one on the left (above) is real, the one on the right (below) is fake.

The one on the left (above) is fake, the one on the right (below) is real.

They’re both fake.

There’s not enough information to know.

Select the right answer.

QUESTION 3/5

What is the lookalike site’s most obvious red flag?

It is less fancy-looking.

It is optimized for mobile browsing.

It doesn’t have an FDIC notice.

The URL is spelled incorrectly.

Select the right answer.

QUESTION 4/5

You need to log in to Frost Connect from the office. Which approach best guarantees you land on the real site?

Search "Frost Connect login," then carefully check the URL of the top result before clicking.

Click the Frost Connect link from a recent email Frost sent you.

Open the login page from the bookmark you saved earlier from frostbank.com.

Type "Frost Connect" into your browser's address bar and select the top autocomplete suggestion.

Select the right answer.

QUESTION 5/5

A verification box appears asking you to press Windows + R, then Ctrl + V, then Enter to confirm you're human. What should you do?

Complete the steps — it's a standard security check.

Complete the steps only if the page shows a padlock.

Close the browser without completing the steps.

Call the support number shown on the page.

Select the right answer.

Submit answer

Next question

Part 2 Mobile device security

Keep your smartphone and tablet safe from cyber threats and data leaks.

coming soon

Complete Module 3 to unlock this section.

Read our article for additional prevention tips

Impersonation scams are on the rise while growing more complex. How well do you understand the current state of impersonation scams? Take this quiz and find out.

Knowledge check

Pass threshold: 80% / 5 questions

QUESTION 1/5

Immediately call back to verify and uncover the extent of the situation.

Visit Frostbank.com and call the number listed to confirm this is a real fraud alert.

Work with them to transfer your funds to a more secure account.

Select the right answer.

Question 2/5

Review the email provided in the reference image. Which of the specific elements shown below is a phishing “red flag”?.

Email address fraudalert!@frost.bank in dark teal text on white background.

Text phrase with 'urgently' in bold, reading: department urgently trying to get ahold

Blue text link with underline that reads 'click here'.

Text showing phone number 877-911-FRAUD in black on white background.

All of the above

Select the right answer.

QUESTION 3/5

Check with a co-worker before changing the payment instructions.

Pay the invoice per the instructions provided.

Call the supplier at a known number to verify the change in payment instructions.

Select the right answer.

QUESTION 4/5

Scenario: You're working from home on your work-issued laptop when a pop-up appears with a loud audio alert: “Virus detected. Your computer has been locked. Call Microsoft Support immediately.” What should you do?

Call the Microsoft number on the screen to receive technical support.

Contact your IT team.

Hard reset your computer and wait for an email from Microsoft.

Select the right answer.

QUESTION 5/5

You receive an email from “the Frost fraud department” regarding recent account activity. The email requests that you send in your password to confirm your identity. How would you respond?

Reply to the email with your password to resolve the issue quickly.

Contact the number provided to share your password verbally without a paper trail.

Contact Frost using the customer care number to verify the request.

Click the link to login to your portal to review the suspicious activity.

Select the right answer.

Submit answer

Next question

Social engineering defence

Identify manipulation techniques used by hackers to gain sensitive information.

coming soon

Complete Module 4 to unlock this section.

Read our article for additional prevention tips

Impersonation scams are on the rise while growing more complex. How well do you understand the current state of impersonation scams? Take this quiz and find out.

Knowledge check

Pass threshold: 80% / 5 questions

QUESTION 1/5

Immediately call back to verify and uncover the extent of the situation.

Visit Frostbank.com and call the number listed to confirm this is a real fraud alert.

Work with them to transfer your funds to a more secure account.

Select the right answer.

Question 2/5

Review the email provided in the reference image. Which of the specific elements shown below is a phishing “red flag”?.

All of the above

Select the right answer.

QUESTION 3/5

Check with a co-worker before changing the payment instructions.

Pay the invoice per the instructions provided.

Call the supplier at a known number to verify the change in payment instructions.

Select the right answer.

QUESTION 4/5

Call the Microsoft number on the screen to receive technical support.

Contact your IT team.

Hard reset your computer and wait for an email from Microsoft.

Select the right answer.

QUESTION 5/5

You receive an email from “the Frost fraud department” regarding recent account activity. The email requests that you send in your password to confirm your identity. How would you respond?

Reply to the email with your password to resolve the issue quickly.

Contact the number provided to share your password verbally without a paper trail.

Contact Frost using the customer care number to verify the request.

Click the link to login to your portal to review the suspicious activity.

Select the right answer.

Submit answer

Next question

Data privacy essentials

Understand how to protect your personal and financial data in everyday life.

coming soon

Complete Module 5 to unlock this section.

Read our article for additional prevention tips

Impersonation scams are on the rise while growing more complex. How well do you understand the current state of impersonation scams? Take this quiz and find out.

Knowledge check

Pass threshold: 80% / 5 questions

QUESTION 1/5

Immediately call back to verify and uncover the extent of the situation.

Visit Frostbank.com and call the number listed to confirm this is a real fraud alert.

Work with them to transfer your funds to a more secure account.

Select the right answer.

Question 2/5

Review the email provided in the reference image. Which of the specific elements shown below is a phishing “red flag”?.

All of the above

Select the right answer.

QUESTION 3/5

Check with a co-worker before changing the payment instructions.

Pay the invoice per the instructions provided.

Call the supplier at a known number to verify the change in payment instructions.

Select the right answer.

QUESTION 4/5

Call the Microsoft number on the screen to receive technical support.

Contact your IT team.

Hard reset your computer and wait for an email from Microsoft.

Select the right answer.

QUESTION 5/5

You receive an email from “the Frost fraud department” regarding recent account activity. The email requests that you send in your password to confirm your identity. How would you respond?

Reply to the email with your password to resolve the issue quickly.

Contact the number provided to share your password verbally without a paper trail.

Contact Frost using the customer care number to verify the request.

Click the link to login to your portal to review the suspicious activity.

Select the right answer.

Submit answer

Next question

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